FAQs

Welcome to the Aura Abyss FAQ page! Below you'll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, please feel free to contact us at [email protected].

1. What types of products do you offer?

At Aura Abyss, we offer a carefully curated selection of lifestyle products, including fashion, accessories, home décor, and wellness items. We focus on providing high-quality products that inspire creativity and enhance everyday living.

2. Do you offer international shipping?

Yes, we do offer international shipping to select countries. However, please note that shipping costs may be higher for international orders, and delivery times may vary depending on the destination. For more details on shipping rates and availability to your location, feel free to contact us or check during checkout.

3. How long does shipping take?

We process orders within 1-2 business days (excluding weekends and holidays). Delivery typically takes 5-7 business days for standard shipping and 2-3 business days for expedited shipping, depending on your location.

4. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online and monitor its delivery status.

5. Can I cancel or modify my order?

If you need to cancel or make changes to your order, please contact us at [email protected] as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel it.

6. What is your return policy?

We accept returns within *30 days* of purchase for unused and unopened items in their original condition. For more details, please refer to our [Refund Policy] Page.

7. How do I start a return?

To initiate a return, contact us at [email protected] with your order number and the reason for the return. We will provide instructions on how to proceed.

8. Do you offer exchanges?

Yes, we offer exchanges for items that are defective or damaged. Please contact us at [email protected] for assistance with an exchange.

9. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express, PayPal) and other secure payment methods at checkout. All transactions are processed securely.

10. How can I contact customer service?

If you have any additional questions or need support, feel free to reach out to us via email at [email protected] We’re happy to assist!

If you have any other questions, don't hesitate to ask us directly. We're here to make your shopping experience at Aura Abyss as smooth as possible!